Technical Business Analyst

Location: Atlanta, GA

Type: Full Time

Min. Experience: Experienced


We believe patients and health systems deserve better than the status quo.

At Patientco, we build easy-to-use payment technology that treats patients like consumers and empowers healthcare providers to dramatically improve the way they communicate. Together, patients are happier, health systems are more efficient, and doctors can focus on what they’re supposed to do -  take care of their patients!

As the Technical Business Analyst,  you will support our implementations team and be responsible for translating external and internal client requirements into technical specifications for our engineering team. You will review client business processes to determine how to best configure the Patientco System into our clients’ business that minimizes workflow changes and/or improves client workflows

Your primary area of responsibility will be to support our implementation team, either for brand new clients or for existing clients that are making major internal system upgrades that impact the way their system interacts with ours.  The Technical Business Analyst will help align business stakeholders on the scope of technical needs for implementation as well as assist on the detailed requirements for the implementation.  You will work with teams across the business from Sales, Account Management, Development, Product and Customer Operations.  

Want to resolve technical issues? Do you enjoy managing the requirements gathering for large scale implementations? Will you love creating required documentation for a variety of stakeholders?  Do you have a passion for smooth running of implementation projects?   Does that sound like you? Read on!


  • Bachelor’s degree, MBA Preferred (Business, IT or Management)
  • 4 plus years of experience in a business analyst role in a software company (working with requirements preferred)
  • Experience working in a client-facing role - 2+ years managing projects for internal teams as well as external clients
  • Excellent verbal and written skills
  • Experience with relational databases and SQL required (including ability to write queries)
  • Knowledge of revenue-cycle processes & applications, including billing, coding and reimbursement methodologies strongly preferred
  • Iterative development methodologies such as Agile strongly preferred
  • Experience leading and managing cross-functional projects required
  • High level of proficiency with MS Office (Word, Excel, PowerPoint, Project & Visio)
  • SQL Advanced user
  • Technical & Analytical skills
  • Time Management & tight deadline experience
  • Project Management
  • Patient, proactive and customer centric mindset
  • Ability to understand user requirements and desired business outcomes
  • Strong problem-solving skills & autonomy as well as team working skills
  • Detail-oriented, Well-organized and Self-motivated


  • Understanding and facilitating the needs and negotiation of requirements among multiple stakeholders
  • Translating business objectives established by clients into holistic digital technology, change management and organization strategies
  • Developing innovative answers to complex business and IT challenges for our Revenue Cycle Teams
  • Identifing the current and future business processes for client implementations
  • Creating, analyzing and validating detailed functional specifications
  • Diagnosing and leveraging business processes and analytics to determine how clients can seize new opportunities
  • Recommending and implementing changes and ensure a successful transition to what is new for the clients & internal teams
  • Working with development to review all required documentation, feedback and ensure all issues related to the requirements are resolved in a timely manner
  • Executing acceptance testing of requirements and analyze results prior to roll out to clients/customers
  • Performing Full Delivery Project Cycle from kick-off to go-live
  • Indirectly managing and influencing the internal and client project teams
  • Preparing and developing presentations for clients in writing and in-person
  • Translating technical issues & troubleshooting into a client facing simple format


We are a team at Patientco and that’s not just some corporate mumbo jumbo. We expect a ton out of everyone here but that’s what makes it great. The whole is far greater than the sum of its parts. We value excellent communication and collaboration skills, creative problem solving, empathy, open mindedness, extreme attention to detail, a healthy dose of grit and a good sense of humor.


We take care of our own at Patientco. Some of the highlights include our infamous “Free Food Fridays”, casual dress code, no vacation tracking, monthly social events, and of course a full benefits package including health/dental/vision/401k. Bottom line: it’s a great place to work!

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